To make a return request via our Returns Center, click here.
1. GENERAL RETURN CONDITIONS
2. HOW TO RETURN MY ORDER
2.1 COLISSIMO LABEL PROVIDED
2.2 RETURN VIA THE CARRIER OF MY CHOICE
2.3 RETURN FORM
2.4 ADDRESS TO WHICH TO RETURN THE ORDER
2.5 WARRANTY CLAIM
3. PRESCRIPTION LENSES
4. GIFT CARD
5. IN-STORE PURCHASES
6. COMPLAINT / I RECEIVED MY ORDER WITH A DEFECT
7. REFUND FOR A PURCHASE MADE IN 3 INSTALMENTS WITH ALMA
1. GENERAL RETURN CONDITIONS
In accordance with legislation, you can return one or more products from your order for a refund or exchange up to 30 calendar days from the date of receipt of your order.
Exchanges are free: we provide you with a free Colissimo return label.
For a refund request, we can provide a Colissimo label. These costs will be deducted from your refund amount. You can also return the item via the carrier of your choice.
Returned products must be unused and in their complete original packaging.
You are entitled to a maximum of 2 exchanges per order. After an exchange, the amount of the initial order cannot be refunded. All returned items must be sent in their original condition and packaging where possible.
Custom-made products, such as prescription lenses and custom Mix & Match sunglass lenses, are neither exchangeable nor refundable. They cannot be mounted on a different frame model than the one they were initially mounted on.
RETURN PROCESSING TIME
All returns received at our workshop are processed within a maximum of 8 business days.
RETURN COSTS
Exchanges are free, up to a maximum of 2 exchanges per item. A prepaid Colissimo return label will be provided for you to return your items. We will ship a new order to you as soon as your return has been posted.
For a refund request, return shipping costs are at your expense. We offer a Colissimo return label for which you will be charged. This amount will be deducted from your refund. Otherwise, you can return the item via the carrier of your choice.
CAN I RETURN MY ORDER IN-STORE?
Yes, you can return your order in-store. You can request this via our Returns Center.
If it's an exchange request and the product is immediately available in-store, you can leave with it. Otherwise, you can pick it up later, or we can ship it to your home (free of charge).
If it's a refund request, the store will forward your request to the head office team, who will process it within 7 business days.
OVERDUE RETURNS
We do not accept returns of unwanted items after the corresponding return period mentioned above. If you attempt to make a return, we may be forced to send it back to your default delivery address and ask you to cover the new delivery costs.
I WANT TO EXCHANGE FOR A CHEAPER OR MORE EXPENSIVE MODEL, HOW DOES IT WORK?
In case of an exchange for a cheaper product or a temporarily discounted product, we will refund the difference as a credit note.
In case of an exchange for a more expensive product, we will send you a link to pay the price difference.
I WANT TO RECEIVE MY EXCHANGE AT A DIFFERENT ADDRESS, HOW DO I DO THAT?
In case of an address change, you must notify us by email by writing to our Customer Service at contact@lepetitlunetier.com before we receive your return.
2. HOW TO RETURN MY ORDER
2.1 COLISSIMO LABEL PROVIDED
1. Print the Colissimo label you received by email and stick it on the package you prepared with the items to be returned.
2. Print your return slip and insert it into your package.
3. Drop off your package at a post office.
2.2 RETURN VIA THE CARRIER OF MY CHOICE
We recommend returning your order using a tracked shipping method. Any untracked package returned that does not reach us is your responsibility.
The package must be delivered to our workshop at the following address:
Le Petit Lunetier
155 Rue de Charonne
75011 Paris
France
Any return shipped to another address cannot be processed.
Please keep proof of postage from your chosen carrier.
Returns from Switzerland: You do not need to make a customs declaration to make a return. You can indicate on the packaging that it is an order return. If customs fees are required to receive the package, we will refuse it, and it will be returned to you.
2.3 RETURN FORM
You can receive a pre-filled form directly with your order information, for simplicity.
Generate my return form
You can also download a blank form, to be completed manually, from this link.
Your order number (AMXXXXXXISR) is indicated in the order and shipping confirmation emails. If you cannot find it, you can request it by email: contact@lepetitlunetier.com.
2.4 ADDRESS TO WHICH TO RETURN THE ORDER
Le Petit Lunetier
155 Rue de Charonne
75011 Paris
France
Please note that this address is not a store or showroom, and it is impossible to drop off your return directly there.
It is solely a mailing address for processing mail and returns.
2.5 WARRANTY CLAIM
As part of the one-year warranty offered on all Le Petit Lunetier frames, please do not hesitate to write to us at contact@lepetitlunetier.com. The team will advise you and provide you with what you need to make a return if necessary.
3. PRESCRIPTION LENSES
Prescription lenses are not subject to the 14-day right of withdrawal. They are therefore neither refundable nor freely exchangeable. These are custom-made products, ordered, cut, and mounted specifically for you on the frame of your choice. They cannot be adapted to a different frame model than the one initially ordered.
In case of a defect or error in the prescription lenses, we will replace them as part of a free exchange.
If you wish to change the frame model, you will need to pay for a new pair of prescription lenses. If you benefited from a discount on your first order, it can be applied again.
4. GIFT CARD
Gift cards are refundable for 14 days after purchase if and only if they have not been used for an order.
In case of product return, they will result in a credit note for a future order or an exchange for a product of the same price.
5. IN-STORE PURCHASES
You also have 30 days to return a non-prescription glasses purchase made in-store. You are entitled to an exchange or a refund. For a refund request, please bring your bank details (RIB) so we can refund you by bank transfer. The refund will not be processed on-site but will be handled once transmitted to our Customer Service.
All products received at the time of purchase must be returned, unworn and unused.
6. COMPLAINT / I RECEIVED MY ORDER WITH A DEFECT
Although we pay careful attention to each pair of glasses and every shipment, manufacturing defects may have escaped us, or delivery may have damaged the order.
First, we invite you to consult our FAQ where we list some common problems and their appropriate solutions.
You can also visit a store to have your glasses adjusted or fitted on-site by our opticians.
You can find the addresses of our stores here.
If you haven't been able to adjust your glasses yourself or have it done in-store, write to our Customer Service at contact@lepetitlunetier.com and we will get back to you within 24 business hours with a solution, such as an exchange for a new pair of glasses. In case of a defect, we will cover the return costs. A return label will be provided to you. No refund for return costs advanced by you will be possible.
7. REFUND FOR A PURCHASE MADE IN 3 INSTALMENTS WITH ALMA
For any refund request, a prorated amount will be calculated based on the remaining monthly payments.
Example:
You made a purchase of €150 on August 1st.
- €50 was debited on August 1st at the time of purchase, €50 will be debited on September 1st, and €50 on October 1st.
- In case of a refund request of €60, the October 1st installment will not be debited, and the September 1st debit will only be €40.
- In case of a refund request of €150, the first debit is refunded to your account (€50), and the next two debits are canceled.
The 1.5% processing fees will not be refunded.