Returns and Exchanges Policy

At Le Petit Lunetier, we place particular importance on your satisfaction. If your order does not meet your expectations, we have put in place a returns and exchanges policy that is simple, transparent and compliant with current regulations.

→ Access the returns portal

Return Period

You have thirty (30) calendar days from receipt of your order to request a return or exchange.

This period includes and extends the statutory right of withdrawal of fourteen (14) days provided for by articles L.221-18 et seq. of the French Consumer Code. The 30-day commercial period granted by Le Petit Lunetier in no way limits your legal rights.

Return Eligibility Conditions

To be accepted, any return must meet the following conditions:

  • The glasses must be returned in perfect condition, unworn, undamaged and in their original state
  • Products must be returned with all their accessories (case, cloth, original packaging)
  • The return request must be initiated within the 30-day period specified above

Any product returned incomplete, damaged or showing signs of use may be refused or subject to partial refund, in accordance with article L.221-23 of the French Consumer Code.

Special Case of Orders with Prescription Lenses or Customised Lenses

As prescription lenses are custom-made based on your prescription and specifications, they are excluded from the right of withdrawal in accordance with article L.221-28 3° of the French Consumer Code.

As customised sunglasses lenses are cut and fitted specifically for the associated frame chosen, they are excluded from the right of withdrawal in accordance with article L.221-28 3° of the French Consumer Code.

The frame, a standard non-customised item, remains eligible for refund. In the event of a return of an order with prescription lenses, only the price of the frame can be refunded, minus fitting and processing costs. The lenses and associated costs remain your responsibility, as their removal renders them unusable.

Exchanges

From Metropolitan France

For any order shipped and returned from metropolitan France, exchanges are free of charge.

A prepaid return label is available via our returns portal or on request from our customer service.

Shipping Method for Exchange Orders

The new exchange order is reshipped free of charge via the standard delivery method offered by default at the time of the exchange order (delivery to a relay point near your address). The relay point is automatically selected by our teams near the initial delivery address.

If you wish to change the selected relay point, you can contact us within 24 hours following notification of shipment of your exchange order.

If you wish to use another delivery method (home delivery, express delivery), the corresponding costs remain your responsibility, according to the tariff in effect at the time of request. Our customer service will inform you of the applicable amount before confirmation.

Reshipping is subject to availability of the desired model at the time of processing the return.

From the European Union (Belgium, Luxembourg, Netherlands, Germany, Spain, Italy…)

For returns from a European Union country, return costs remain your responsibility.

Reshipping of the exchange order is free if the initial order benefited from free delivery. The reshipping method is the one offered by default in your market (economy delivery to a relay point or equivalent).

If you wish to use another delivery method, the corresponding costs will be charged to you according to the current tariff.

From the United Kingdom, Switzerland and Any Other Country Outside the European Union

For returns from the United Kingdom, Switzerland or any other country outside the European Union:

  • Return costs remain your responsibility
  • Reshipping costs for the exchange order are also your responsibility, according to the current tariff communicated before confirmation
  • Taxes and customs duties paid during the initial order are not refunded by Le Petit Lunetier, except in cases where the return follows an error or defect attributable to the brand

To facilitate re-importation of the package to France duty-free, we recommend using a carrier allowing declaration as "Returned Goods" (Returned Goods Relief). Our customer service can assist you on this point.

Refunds

Refund Methods

Refunds are made via the payment method used during the order, within a maximum period of fourteen (14) days from receipt of the compliant return at our workshop.

Initial delivery costs are not refunded, except in cases of error or defect attributable to Le Petit Lunetier.

Cost Summary Table

Zone Return Costs Reshipping Costs (exchange)
Metropolitan France Prepaid label deductible from refund (amount communicated before confirmation via our returns portal) or free return via the carrier of your choice, at your expense Free (delivery to relay point)
European Union At your expense Free if the initial order benefited from free delivery
United Kingdom, Switzerland, outside EU At your expense At your expense

In-Store Return of a Web Order

You can return an order placed on lepetitlunetier.com to one of our 17 Le Petit Lunetier stores, within the 30-day period.

Conditions:

  • Send an email in advance to contact@lepetitlunetier.com to notify your intention to return in-store and obtain customer service approval
  • Come with the product in its original state and packaging, accompanied by accessories
  • Bring your order confirmation and proof of identity

In-store, two options are possible:

  • Direct exchange: if the product you want as a replacement is available in the store, the exchange can be completed immediately
  • Refund: the store receives the return and forwards the request to our customer service. The refund is made within a maximum period of 14 days, via the payment method used during the initial order. The refund cannot be made directly in-store

Defective Product or Non-Compliant with Order

Visible Defect Upon Receipt

If you notice a visible defect upon receipt of your order (breakage, wrong product delivered, obvious aesthetic defect), we invite you to report it to us within 48 to 72 hours following receipt, by email to contact@lepetitlunetier.com attaching photographs allowing verification of the defect.

In this case, no cost is your responsibility: we will send you a prepaid return label and reshipping of the corrected order is carried out according to the delivery method initially chosen during the order.

Legal Guarantees

Independently of the reporting period above, you benefit from:

  • The legal guarantee of conformity for 2 years from delivery of the product (articles L.217-3 et seq. of the French Consumer Code)
  • The legal guarantee against hidden defects for 2 years from discovery of the defect (articles 1641 et seq. of the French Civil Code)

Details of these guarantees are available in our Terms and Conditions of Sale.

Important: these guarantees cover manufacturing defects (frame defect, correction error compared to the prescription provided, lens treatment failure without external cause). They do not cover accidental breakage, lens scratches resulting from use, or normal wear of materials occurring after delivery of the product.

For any request under legal guarantees, contact our customer service at contact@lepetitlunetier.com with photographs of the defect observed.

Return or Exchange Procedure

  1. Initiate your request: log in to our returns portal or contact our customer service at contact@lepetitlunetier.com
  2. Prepare your package: place the products in their original packaging, with all accessories (case, cloth)
  3. Ship the package: use the return label provided if applicable, or ship it via the carrier of your choice to the address:
    Le Petit Lunetier
    Service Client – Retours
    155 rue de Charonne
    75011 Paris, France
  4. Follow-up: we keep you informed by email at each stage (receipt, processing, shipment of exchange or refund)

Returns are processed within a maximum period of 8 working days from their receipt at our workshop.

Right of Withdrawal – Legal Information

In accordance with articles L.221-18 et seq. of the French Consumer Code, you have a statutory period of fourteen (14) days from receipt of your order to exercise your right of withdrawal without having to justify your decision.

The 30-day period granted by Le Petit Lunetier constitutes a commercial advantage and in no way limits the exercise of your legal rights.

To formally exercise your right of withdrawal, you can use the standard form available on the Withdrawal Form page.

Details of the conditions of the right of withdrawal (exclusions, refund procedures, product depreciation) are specified in our Terms and Conditions of Sale.

Personal Data

Personal data transmitted as part of your return or exchange request are used solely for the management of this operation, in accordance with our Data Protection Policy.

Contact

For any questions regarding returns and exchanges, our customer service remains at your disposal: