Your glasses are with you every day, so we stand behind them. Here is every guarantee we offer, on anything bought on lepetitlunetier.com and in all of our stores.
The legal side
Your statutory rights
Whatever we offer commercially, you keep the following statutory rights as of right:
| Right | Term | What it covers |
|---|---|---|
| Conformity French Consumer Code, art. L.217-3 |
2 years from delivery | Manufacturing faults, a prescription made up incorrectly against the one you supplied, a lens coating that fails with no outside cause |
| Latent defects French Civil Code, art. 1641 |
2 years from the day you find the fault | Faults you could not see when you bought the glasses and that make them unfit for use |
Le Petit Lunetier is a French company, so your order is covered by French consumer law wherever you live. These statutory rights do not cover accidental breakage, scratches picked up through everyday wear, or materials ageing normally (oxidation, screws working loose over time). The full detail sits in our Terms and Conditions of Sale.
Our own guarantee
Frames
If a frame fails or breaks within a year of delivery, we replace the damaged part free of charge (temple, nose pad, screw, hinge) or the whole frame where that part cannot be replaced on its own.
After the first year, and as long as stock lasts, we still replace spare parts free of charge (temples, nose pads, screws, hinges) with no time limit. Postage both ways is on you; the part and the labour are on us.
If you hand your frame to another optician to have lenses fitted, any structural work by that optician (heating, reshaping, removing or fitting lenses) suspends our own guarantee on the parts concerned. Your statutory rights stand regardless.
Please attach photos showing the problem.
Our own guarantee
Prescription lenses
Prescription lenses are cut to order from your own prescription, so they carry no commercial guarantee against breakage, scratching or loss. Your statutory rights (manufacturing faults, a prescription made up incorrectly) still apply on the terms set out above.
Replacement at half price: if a lens breaks, scratches or is damaged by accident, we will replace the lens or lenses concerned at 50% of their original retail price.
Tell us what happened and send a photo if you can.
Our own guarantee
Getting used to varifocals
Varifocals take some getting used to. If you still cannot settle into them a month after your order arrives, tell us: we will either remake the lenses or refund the order in full, whichever you prefer.
Once that month from delivery is up, varifocals can no longer be exchanged or refunded on these grounds. Your statutory rights on conformity stand, quite apart from any question of getting used to them.
Need a hand
Get in touch
Our team is here Monday to Friday, 9am to 5pm (CET), for anything to do with a guarantee or after-sales care.
| contact@lepetitlunetier.com | |
| +33 6 95 72 01 90 | |
| Phone | +33 7 69 66 21 51 |