Aide
Return & Exchange Policy - International
To request a return through our Returns Center, click here .
1. GENERAL CONDITIONS OF RETURN
2. HOW TO RETURN MY ORDER
2.1 COLISSIMO VOUCHER PROVIDED
2.2 RETURN VIA THE CARRIER OF MY CHOICE
2.3 RETURN FORM
2.4 ADDRESS TO WHICH THE ORDER IS RETURNED
2.5 WARRANTY REQUEST
3. PRESCRIPTION GLASSES
4. GIFT CARD
5. IN-STORE PURCHASES
6. COMPLAINT / I RECEIVED MY ORDER WITH A DEFECT
7. REIMBURSEMENT OF A PURCHASE MADE IN 3 INSTALLMENTS WITH ALMA
1. GENERAL CONDITIONS OF RETURN
In accordance with the legislation, you have the possibility to return, to request a refund or an exchange, one or more products of the order up to 30 calendar days from the date of receipt of your order.
Exchanges are free: we provide you with a Colissimo return label free of charge.
In the case of a refund request, we can provide a Colissimo label at a cost of €5.99. This fee will be deducted from the amount of your refund. Alternatively, you can return the item via the carrier of your choice.
Returned products must be unused and in their original packaging in full.
You are allowed a maximum of 2 exchanges per order. After making an exchange, the amount of the original order cannot be refunded. All returned items must be sent in their original condition and packaging if possible.
Custom-made products, including Mix & Match personalized prescription lenses and sunglasses, are neither exchangeable nor refundable. They cannot be mounted on a frame model other than the one on which they were initially mounted.
RETURNS PROCESSING TIME
All returns received at our workshop are processed within 8 working days maximum.
RETURN COSTS
Exchanges are free, up to a maximum of 2 exchanges per item. A prepaid Colissimo return voucher will be provided to you to return your items. We will send you a new order as soon as you have posted your return.
For a refund request, the return costs are your responsibility. We offer a Colissimo return voucher which will cost you €5.99. This amount will be deducted from your refund. Otherwise you can make the return via the carrier of your choice.
CAN I RETURN MY ORDER IN STORE?
Yes, you can return your order in store. You can request this through our Returns Center .
If it is an exchange request and the product is available in store right away, you can leave with it. Otherwise, you can come and pick it up later, or we can ship it to you (for free).
If it is a refund request, the store will forward your request to the head office team who will handle it within 7 business days.
RETURNS OUT OF TIME
We do not accept returns of unwanted items after the relevant return period above. If you attempt to make a return, we may be forced to resend it to your default shipping address and ask you to cover the new shipping costs.
I WANT TO EXCHANGE FOR A MORE OR LESS EXPENSIVE MODEL, HOW DOES THIS WORK?
In the event of an exchange for a cheaper product or a product that is temporarily on sale, we will refund the difference in the form of a credit note.
If you exchange for a more expensive product, we will send you a link to pay the price difference.
I WANT TO RECEIVE MY EXCHANGE AT ANOTHER ADDRESS, HOW DO I DO THIS?
In the event of a change of address, you must notify us by email by writing to our Customer Service at contact@lepetitlunetier.com before we receive your return.
2. HOW TO RETURN MY ORDER
2.1 COLISSIMO VOUCHER PROVIDED
1. Print the Colissimo voucher that you received by email and stick it on the package that you prepared with the items to be returned.
2. Print your return slip and insert it in your package.
3. Drop off your package at a post office.
2.2 RETURN VIA THE CARRIER OF MY CHOICE
We recommend that you return your order using a return method with tracking. Any returned package without tracking that does not reach us is your responsibility.
The package must be delivered to our workshop at the following address:
The Little Optician
155 Charonne Street
75011 Paris
France
Any return sent to another address cannot be processed.
Please keep proof of deposit of your return with the chosen carrier.
Return from Switzerland: You do not need to make a customs declaration to make a return. You can indicate on the packaging that it is a return of an order. If customs fees are to be paid to receive the package, we will refuse it, and it will be returned to you.
2.3 RETURN FORM
You can receive a completed form directly with your order information, for convenience.
Generate my return form
You can also download a blank form, to be completed manually, from this link .
Your order number (AMXXXXXXISR) is indicated in the order and shipping confirmation emails. If you can't find it, you can ask us by email: contact@lepetitlunetier.com .
2.4 ADDRESS TO WHICH THE ORDER IS RETURNED
The Little Optician
155 Charonne Street
75011 Paris
France
Please note that this address is not a store or showroom and it is not possible to drop off your return directly there.
This is only a mailing address for processing mail and returns.
2.5 WARRANTY REQUEST
As part of the one-year warranty offered on all Le Petit Lunetier frames, do not hesitate to write to us at contact@lepetitlunetier.com . The team will advise you and provide you with the means to make a return if necessary.
3. PRESCRIPTION GLASSES
Prescription lenses are not affected by the 14-day withdrawal period. They are then non-refundable and non-exchangeable free of charge. These are custom-made products, ordered, cut, mounted especially for you on the frame of your choice. They cannot be adapted to a frame model other than the one initially ordered.
In the event of a defect or error in the prescription lenses, we will replace them as part of a free exchange.
If you want to change your frame model, you will need to pay for a new pair of prescription lenses. If you received a discount on your first order, it can be applied again.
4. GIFT CARD
Gift cards are refundable for 14 days after purchase if and only if they have not been used for an order.
In the event of a product return, they give rise to a credit on a future order or exchange for a product of the same price.
5. IN-STORE PURCHASES
You also have 30 days to return a purchase of glasses without correction made in store. You are entitled to an exchange or a refund. To request a refund, bring your bank details so that we can reimburse you by bank transfer. The refund will not be made on site, it will be made once it has been sent to our Customer Service.
All products received upon purchase must be returned, unworn and unused.
6. COMPLAINT / I RECEIVED MY ORDER WITH A DEFECT
Although we pay careful attention to each pair of glasses and each shipment, manufacturing defects may have escaped our notice or the delivery may have damaged the order.
First of all, we invite you to consult our FAQ where we list some of the problems encountered as well as their appropriate solution.
You can also go to the store to have your glasses adjusted or set up on site by our opticians.
You can find the addresses of our stores here.
If you were unable to adjust your glasses yourself or have it done in store, write to our Customer Service at contact@lepetitlunetier.com and we will get back to you within 24 business hours with a solution, such as an exchange for a new pair of glasses. In the event of a defect, we will cover the return costs. A return voucher will be provided to you. No refund of return costs paid by you will be possible.
7. REIMBURSEMENT OF A PURCHASE MADE IN 3 INSTALLMENTS WITH ALMA
For any reimbursement request, a pro rata will be calculated based on the remaining monthly payments.
Example :
You made a purchase of €150 on August 1st.
- €50 was taken on August 1st during the purchase, €50 was taken on September 1st and €50 on October 1st.
- In the event of a request for a refund of €60, the monthly payment of October 1 will not be taken, and the payment of September 1 will only be €40.
- In the event of a request for a refund of €150, the first withdrawal is refunded to your account (€50), and the following two withdrawals are cancelled.
The 1.5% application fee will not be refunded.