Your glasses are with you every day, so we stand behind the quality of what we make. Here are all our guarantees, valid for purchases on lepetitlunetier.com and in all our stores.
Legal framework
Legal guarantees
On top of our commercial guarantees, you are automatically covered by the following statutory guarantees:
| Guarantee | Duration | What it covers |
|---|---|---|
| Conformity French Consumer Code, Art. L.217-3 |
2 years from delivery | Manufacturing defects, prescription errors versus the prescription you provided, lens coating failure with no external cause |
| Hidden defects French Civil Code, Art. 1641 |
2 years from discovery of the defect | Defects not visible at the time of purchase that make the product unfit for use |
These statutory guarantees do not cover accidental breakage, scratches from everyday use, or normal wear of materials (oxidation, screws loosened through use). Full details are in our Terms and Conditions of Sale.
Commercial guarantee
Frames
If a defect or breakage happens within a year of delivery, we replace the damaged part (temple, nose pad, screw, hinge) free of charge, or the whole frame if that part can't be replaced on its own.
After one year, and while stocks last, we replace spare parts (temples, nose pads, screws, hinges) free of charge with no time limit. Shipping both ways is on you; the part and the labour are on us.
If you have had a third-party optician fit lenses to your frame, any structural handling (heating, bending, removing or fitting lenses) by them suspends the commercial guarantee on the affected parts. Your statutory guarantees still apply regardless.
Please attach photos showing the issue.
Commercial guarantee
Prescription lenses
Because prescription lenses are made to order from your prescription, they do not carry a commercial guarantee against breakage, scratches or loss. The statutory guarantees (manufacturing defects, prescription errors) still apply under the conditions above.
Replacement at 50% of the sale price: if a lens is broken, scratched or accidentally damaged, we replace the affected lens or lenses at half their original sale price.
Describe the issue and attach a photo if you can.
Commercial guarantee
Adapting to progressive lenses
Getting used to progressive lenses can take a little time. If you can't adjust within a month of receiving your order, get in touch: we will either remake the lenses or fully refund the order, whichever you prefer.
After this one-month window from delivery, progressive lenses can no longer be exchanged or refunded on this basis. The statutory conformity guarantees still apply, separate from any question of adaptation.
Need help
Contact us
Our team is available Monday to Friday, 9am to 5pm, for any question about guarantees or after-sales service.
| contact@lepetitlunetier.com | |
| +33 6 95 72 01 90 | |
| Phone | 07 69 66 21 51 |