Find all the answers to your questions about our products, services and policies. If you can't find what you're looking for, our team is available Monday to Friday, 9 a.m. to 5 p.m.
Le Petit Lunetier offer
Non-prescription blue-light glasses
All our frames in the Blue Light category come fitted with non-prescription lenses with blue-light filter. Learn more in our guide: Blue Light.
Non-prescription sunglasses
Our sunglasses come with category 2 or 3 lenses, polarized or non-polarized. Details are available on each product page under "Model details". Browse our sunglasses collection here.
Prescription glasses
All our frames can be fitted to your prescription for nearly all corrections: we accept prescriptions from -6 to +6 and cylinders from -2.25 to +2.25 (exceptions are possible on a case-by-case basis).
Progressive lenses
We offer progressive lenses, online and in-store. For an online order, we'll ask you to submit a photo of yourself trying on the frame via the virtual try-on.
If you cannot adapt to them, we'll remake the lenses or provide a full refund, provided you notify us within one month of receipt. See the Warranty section.
Virtual try-on
You can access virtual try-on via the "Try them" button on each product page. We also welcome you in our 17 stores.
Gift card
Our gift cards are available on our website and in-store. The code is sent to you by email and applied at checkout. Browse our selection here.
What payment methods are accepted?
We accept Mastercard, Visa, American Express, PayPal, Bancontact, Sofort and iDeal. Pay in 3 instalments or in 30 days with Alma is available in France, Belgium and Germany.
Can I combine two promo codes?
No, promo codes cannot be combined with each other or with a gift card.
Prescription glasses
Which prescriptions are accepted?
We accept prescriptions from -6 to +6 and cylinders from -2.25 to +2.25. Exceptions are possible on a case-by-case basis – contact us to discuss.
Lens thinning
We offer 4 levels of thinning:
- Standard – prescription under ±1
- Thin – prescription under ±3
- Very thin – prescription over ±3
- Ultra-thin – prescription over ±5
Available coatings
We offer anti-scratch, anti-reflective and oleophobic coatings, available depending on lens range.
Prescription sunglasses
All our sunglasses can be fitted to your prescription, except when specified on the product page. Lens color may vary depending on the options chosen – check it in "Model details".
Reading glasses
We offer reading glasses. Place an order for prescription glasses on our website and specify your reading correction after placing the order.
Prescription – is it mandatory?
A prescription is not mandatory to order on our website. However, it is essential for any reimbursement by social security or private insurance, and will be verified by our licensed optician before fitting the lenses.
– Under 16: 1 year
– 16 to 42: 5 years
– Over 42: 3 years
Production time
Lead times vary from 1 to 10 working days depending on prescription, options and coatings chosen.
Quote
Get a quote by email to submit to your insurance for coverage information:
Insurance coverage
Coverage by social security and private insurance
When purchasing prescription glasses (on our website or in-store), we provide a receipt and paid invoice to submit to your social security and private insurance.
100% Santé
Under the 100% Santé scheme, you can order a pair fully covered by social security: 100% Santé catalogue.
Eligibility: not having benefited from coverage in the past 2 years, and having a valid prescription. Thinning is automatically set according to the prescription; the included coating is anti-scratch and single anti-reflective.
CSS coverage (formerly CMU)
Glasses eligible for CSS coverage are available in our 100% Santé catalogue. We provide a receipt to submit to the CPAM.
Quote for insurance
Delivery & lead times
Shipping times
- Orders without prescription lenses: shipped within 24 working hours
- Orders with prescription lenses: shipped within 10 working days maximum after prescription validation (see production times)
Orders placed on Friday, the weekend or a public holiday are prepared on the next working day.
Delivery methods and rates
Available delivery methods and rates are displayed when placing your order.
See our Delivery page for full details by destination.
Delivery times after dispatch
- Mainland France: 2 to 5 working days
- Belgium, Netherlands, Germany, Switzerland, UK: 3 to 7 working days
- Rest of Europe: 5 to 10 working days
- USA, Canada, DOM: 7 to 15 working days
A tracking number is sent to you by email on the dispatch day.
Click & Collect – in-store pickup
You can collect your order free of charge in one of our 17 stores, within 24 to 48 hours. Available for orders without prescription lenses, subject to in-store availability.
Customs duties outside the EU
For destinations outside the European Union (UK, Switzerland, USA, Canada…), customs duties or taxes may apply. Details are specified when placing your order. Learn more.
Delivery issue
In case of any problem, contact us with your order number.
About my order
I haven't received a confirmation email
The confirmation email is sent automatically after validation. Check your spam folder or the accuracy of the email address you entered. If the problem persists, contact us.
I haven't received my tracking number
The tracking number is sent to you by email on the dispatch day. For orders with prescription lenses, preparation time can take up to 10 working days. If you still haven't received a notification after this period, contact us.
I made a mistake in my order – how can I correct it?
We prepare orders quickly. If you made a mistake (address, product…), contact us within the hour following the order and specify all details to correct.
Warranty & after-sales
Legal warranties
Independently of our commercial warranties, you fully benefit from the legal warranty of conformity (2 years from receipt, art. L.217-3 French Consumer Code) and the legal warranty against hidden defects (2 years from discovery of the defect, art. 1641 French Civil Code).
These warranties cover manufacturing defects and prescription errors, but not accidental breakage or normal wear. See full warranty details.
Commercial warranty on frames
In case of defect or breakage, we replace free of charge the damaged part (temple, nose pad, screw, hinge) or the entire frame if necessary. Beyond one year, we replace spare parts free of charge with no time limit (shipping at your expense).
Warranty on prescription lenses
Since prescription lenses are custom-made, they do not benefit from a commercial warranty against breakage or scratches. In case of accidental damage, we offer a replacement at 50% of the retail price of the lens concerned.
Progressive lens adaptation warranty
If you cannot adapt to your progressive lenses, you have one month from receipt to notify us. We will remake the lenses or provide a full refund of the order.
Returns & exchanges
How do I initiate a return or exchange?
Access our return portal or contact our customer service directly.
What is the deadline to return an order?
You have 30 calendar days to make a return or exchange request. This period includes and extends the legal 14-day withdrawal period.
See our Returns and Exchanges page for full terms and conditions.
Return processing time
Returns are processed within a maximum of 8 working days from receipt at our workshop. You are notified by email at each stage.
Can I return an order in-store?
Yes, in our 17 stores, within 30 days. Prior approval from our customer service is required: write to us at contact@lepetitlunetier.com before coming in, stating your order number and reason.
Refund for a purchase made with a gift card
In case of return of an order paid with a gift card, the refund results in a credit towards a future order or an exchange for a product of the same price. Partially used gift cards are not refundable.