To request a return via our Returns Center, click here.
1. GENERAL RETURN CONDITIONS
2. HOW TO RETURN MY ORDER
2.1 PROVIDED RETURN LABEL
2.2 RETURN VIA THE CARRIER OF MY CHOICE
2.3 RETURN FORM
2.4 RETURN ADDRESS
2.5 WARRANTY REQUEST
3. PRESCRIPTION LENSES
4. GIFT CARD
5. IN-STORE PURCHASES
6. COMPLAINT / I RECEIVED MY ORDER WITH A DEFECT
7. REFUND FOR A PURCHASE MADE IN 3 INSTALLMENTS WITH ALMA
1. GENERAL RETURN CONDITIONS
In accordance with legislation, you may return one or more products from your order for a refund or exchange within 30 calendar days from the date you received your order.
Exchanges are free: we provide you with a return label at no cost.
In the case of a refund request, we can provide a return label. These costs will be deducted from your refund amount. Alternatively, you can return the item via the carrier of your choice.
Returned products must be unused and in their complete original packaging.
You are entitled to a maximum of 2 exchanges per order. After making an exchange, the initial order amount cannot be refunded. All returned items must be sent in their original condition and packaging whenever possible.
Made-to-order products, including prescription lenses and personalized Mix & Match sun lenses, are neither exchangeable nor refundable. They cannot be fitted to a different frame model than the one they were originally mounted on.
RETURN PROCESSING TIME
All returns received at our workshop are processed within a maximum of 8 business days.
RETURN COSTS
Exchanges are free within the limit of 2 exchanges maximum per item. A prepaid return label will be provided to return your items. We will send you a new order once you have posted your return.
For a refund request, return costs are your responsibility. We offer a return label that will be charged to you. This amount will be deducted from your refund. Alternatively, you can return the item via the carrier of your choice.
CAN I RETURN MY ORDER IN STORE?
Yes, you can return your order in store. You can request this via our Returns Center.
If it is an exchange request and the product is immediately available in store, you can leave with it. Otherwise, you can come pick it up later, or we can ship it to you (free of charge).
If it is a refund request, the store will forward your request to the head office team, who will process it within 7 business days.
LATE RETURNS
We do not accept returns of unwanted items after the return period specified above. If you attempt to make a return, we may be forced to send it back to your default delivery address and ask you to cover the new shipping costs.
I WANT TO EXCHANGE FOR A MORE OR LESS EXPENSIVE MODEL. HOW DOES THIS WORK?
In the case of an exchange for a less expensive product or a temporarily discounted product, we will refund you the difference in the form of store credit.
In the case of an exchange for a more expensive product, we will send you a link to pay the price difference.
I WANT TO RECEIVE MY EXCHANGE AT ANOTHER ADDRESS. HOW DO I DO THIS?
In case of an address change, you must notify us by email by writing to our Customer Service at contact@lepetitlunetier.com before we receive your return.
2. HOW TO RETURN MY ORDER
2.1 PROVIDED RETURN LABEL
1. Print the return label you received by email and attach it to the package you prepared with the items to return.
2. Print your return form and insert it in your package.
3. Drop off your package at a post office.
2.2 RETURN VIA THE CARRIER OF MY CHOICE
We recommend returning your order using a tracked return method. Any package returned without tracking that does not reach us is your responsibility.
The package must be delivered to our workshop at the following address:
Le Petit Lunetier
155 Rue de Charonne
75011 Paris
France
Any return sent to another address cannot be processed.
Keep proof of deposit of your return with the chosen carrier.
Return from Switzerland: No customs declaration is required for a return. You can indicate on the packaging that it is an order return. If customs fees are to be paid to receive the package, we will refuse it, and it will be returned to you.
2.3 RETURN FORM
You can receive a form completed directly with your order information, for greater simplicity.
Generate my return form
You can also download a blank form to complete manually from this link.
Your order number (AMXXXXXXISR) is indicated in the order confirmation and shipping emails. If you cannot find it, you can ask us by email: contact@lepetitlunetier.com.
2.4 RETURN ADDRESS
Le Petit Lunetier
155 Rue de Charonne
75011 Paris
France
Please note that this address is not a store or showroom and it is not possible to drop off your return directly there.
It is only a postal address for mail and returns processing.
2.5 WARRANTY REQUEST
As part of the one-year warranty offered on all Le Petit Lunetier frames, feel free to write to us at contact@lepetitlunetier.com. The team will advise you and provide you with what you need to make a return if necessary.
3. PRESCRIPTION LENSES
Prescription lenses are not covered by the 14-day withdrawal period. They are therefore neither refundable nor exchangeable free of charge. These are made-to-order products, ordered, cut, and mounted specifically for you on the frame of your choice. They cannot be adapted to a different frame model than the one originally ordered.
In case of a defect or error on the prescription lenses, we replace them as part of a free exchange.
If you wish to change frame model, you will need to pay for a new pair of prescription lenses. If you benefited from a discount on your first order, it can be applied again.
4. GIFT CARD
Gift cards are refundable for 14 days after purchase if and only if they have not been used for an order.
In case of product return, they give rise to store credit for a future order or exchange for a product of the same price.
5. IN-STORE PURCHASES
You also have 30 days to return a non-prescription glasses purchase made in store. You are entitled to an exchange or refund. For a refund request, bring your bank details so we can refund you by bank transfer. The refund will not be made on the spot; it will be processed once transmitted to our Customer Service.
All products received at the time of purchase must be returned, unworn and unused.
6. COMPLAINT / I RECEIVED MY ORDER WITH A DEFECT
Although we pay particular attention to each pair of glasses and each shipment, manufacturing defects may have escaped us or delivery may have damaged the order.
First, we invite you to consult our FAQ where we list some problems encountered as well as their appropriate solution.
You can also go to a store to have your glasses adjusted or fitted on site by our opticians.
You can find our store addresses here.
If you were unable to adjust your glasses yourself or have it done in store, write to our Customer Service at contact@lepetitlunetier.com and we will get back to you within 24 business hours with a solution, such as an exchange for a new pair of glasses. In case of a defect, we will cover the return costs. A return label will be provided to you. No reimbursement of return costs paid by you can be made.
7. REFUND FOR A PURCHASE MADE IN 3 INSTALLMENTS WITH ALMA
For any refund request, a prorated amount will be calculated based on remaining installments.
Example:
You made a purchase of €150 on August 1st.
- €50 was charged on August 1st at the time of purchase, €50 is charged on September 1st, and €50 on October 1st.
- In case of a refund request of €60, the October 1st installment will not be charged, and the September 1st charge will only be €40.
- In case of a refund request of €150, the first charge is refunded to your account (€50), and the next two charges are cancelled.
The 1.5% processing fee will not be refunded.